If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

 

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in 4New Auto Collision Repair. This policy is not applicable to any information collected offline or via channels other than this website.

 

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

 

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

 

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

 

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

 

How we use your information

We use the information we collect in various ways, including to:

 

Provide, operate, and maintain our website

Improve, personalize, and expand our website

Understand and analyze how you use our website

Develop new products, services, features, and functionality

Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes

Send you emails

Find and prevent fraud

Log Files

4New Auto Collision Repair follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

 

Cookies and Web Beacons

Like any other website, 4New Auto Collision Repair uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

 

For more general information on cookies, please read "What Are Cookies" from Cookie Consent.

 

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of 4New Auto Collision Repair.

 

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on 4New Auto Collision Repair, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

 

Note that 4New Auto Collision Repair has no access to or control over these cookies that are used by third-party advertisers.

 

Third Party Privacy Policies

4New Auto Collision Repair's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

 

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

 

California Privacy Policy

This California Privacy Policy is intended to comply with the California Consumer Privacy Act (CCPA), the California Online Privacy Protection Act (CalOPPA), and other applicable privacy laws. Consumers with disabilities may access this policy in an alternative format by sending an email to: CaliforniaConsumerInformationRequest@serviceking.com.

 

We do not and will not sell Personal Information. Additionally, we will not share this information with third parties who sell or use the information for their own purposes unless you direct us to do so.

 

For purposes of this California Privacy Policy, “Personal Information” means anything that identifies, relates to, describes, is reasonably capable of being associated with, or could be reasonably linked, directly or indirectly, with a particular California consumer or household.

 

Notice of Categories of Personal Information We Collect and How We Use It

 

Personal contact information, such as name, address, telephone number and email address. We obtain this information from: (1) you when you communicate with us through our website, social media platforms, surveys and forms; (2) publicly available databases; (3) joint marketing partners and event sponsors, when they share the information with us; and (4) referral sources. We use and share your personal contact information with trusted services providers to promote and provide our products and services to you, to communicate with you and, for job applicants and employees, to manage our human resources activities.

Information necessary to provide our products and services to you, such as vehicle information, insurance information, order information, payment information, and credit information. We obtain this information from you and use and share it with trusted service providers to provide our products and services to you and to manage our relationship with you.

Commercial information, including products or services purchased, obtained or considered, and other purchase histories or tendencies. We obtain this information from you and use and share it with trusted service providers to promote and provide our products and services to you and to manage our relationship with you.

Internet and other electronic network and app activity information, such as browsing history, search history, IP address, and information regarding your interaction with an internet website, application or advertisement. We obtain this information from you and through the use of cookies. We use and share this information with trusted service providers to promote and provide our products and services to you and to manage our relationship with you.

Professional, employment-related, and educational information. We obtain this information from you, employment recruiters and referral sources when you apply for a job with us or become employed by us. We use and share this information with trusted service providers to manage our human resources activities.

 

Right to Know About Personal Information Collected and Disclosed

 

You have the right to know about the Personal Information we collected and disclosed about you during the prior 12 months.

 

 

We require that you provide us with 2 out of the following 4 data points to verify your identity if you are requesting access to the categories of Personal Information we collect: (1) email address, (2) telephone number, (3) a description of the product or service you purchased or inquired about, and (4) if you purchased products or services from us using a credit card, the security code from the back of your credit card. If you are requesting to obtain specific pieces of Personal Information, you must provide us with 3 out of the 4 data points described above, plus a signed declaration under penalty of perjury from you that you are the consumer whose Personal Information is subject to the request.

 

If you are requesting to obtain Personal Information regarding your members of your household, each member of your household must provide the verification information above in order for us to verify their identities.

 

If you use an authorized agent to exercise your right to know about your Personal Information, we will verify the identity or your authorized agent by requiring your authorized agent to provide us with either (1) your power of attorney authorizing the authorized agent to act on your behalf or (2) your written authorization permitting the authorized agent to request access to your Personal Information on your behalf, together with the identity verification information for you described above applicable to the request.

 

Within 10 days of receiving your request, we will confirm receipt of your request and provide information about how we will process your request, including a description of our process to verify your identity and when you should expect our response. Generally, we will respond to your request within 45 days and provide you the requested Personal Information by mail or a readily usable electronic format. Under certain circumstances, we may take up to 90 days to respond to your request. In these circumstances, we will provide you with notice and an explanation of the reason we will take more than 45 days to respond to your request.

 

If you are requesting to obtain specific pieces of your Personal Information and we are unable to verify your identity, we will deny your request, inform you that we cannot verify your identify and explain why we have no reasonable method with which we can identify you. However, we will treat your request as a request to obtain the categories of Personal Information we collect and disclose as described below.

 

If you are requesting to obtain the categories of Personal Information we collect and disclose, and we are unable to verify your identity, we will deny your request, inform you that we cannot verify your identify, and direct you to this Privacy Policy which describes our general business practices regarding the collection, maintenance and sale of Personal Information. We will also explain why we have no reasonable method with which we can identify you.

 

By law, we can deny your request to know specific pieces of your Personal Information, in whole or in part, if it conflicts with federal or state law. If we deny your request for this reason, we will notify you that your request has been denied and explain the reason for the denial. If your request in denied only in part, we will disclose the reminder of the Personal Information you requested.

 

By law, we cannot provide you with specific pieces of your Personal Information if the disclosure creates a substantial, articulable, and unreasonable risk to the security of your Personal Information. Additionally, we are prohibited by law from disclosing to you your Social Security number, driver’s license number or other government-issued identification number, financial account information, any health insurance or medical identification number, any account password, or any security questions and answers.

 

Notice of Your Right to Request Deletion of Your Personal Information

 

You have the right to request us to delete the Personal Information that we have collected or maintained about you and your household.

 

You can request us to delete your Personal Information by submitting a verifiable written request to us.

To ensure that the request is coming from you and to protect the security of your Personal Information, we require that you provide us with 2 out of the following 4 data points to verify your identity if you are requesting access to the categories of Personal Information we collect: (1) email address, (2) telephone number, (3) a description of the product or service you purchased or inquired about, and (4) if you purchased products or services from us using a credit card, the security code from the back of your credit card.

 

If you are requesting to delete sensitive information you must provide us with 3 out of the 4 data points described above to verify your identity.

 

If you are requesting to delete Personal Information regarding members of your household, each member of your household must provide the verification information above in order for us to verify their identities.

 

If you use an authorized agent to exercise your right to delete your Personal Information, we will verify the identity or your authorized agent by requiring your authorized agent to provide us with either (1) your power of attorney authorizing the authorized agent to act on your behalf or (2) your written authorization permitting the authorized agent to request access to your Personal Information on your behalf, together with the applicable identity verification information for you described above.

 

Within 10 days of receiving your request, we will confirm receipt of your request and provide information about how we will process your request, including a description of our process to verify your identity and when you should expect our response. Generally, we will respond to your request within 45 days. Under certain circumstances, we may take up to 90 days to respond to your request. In these circumstances, we will provide you with notice and an explanation of the reason we will take more than 45 days to respond to your request.

 

If we are able to verify your identity, subject to any applicable exceptions described below, we will delete your Personal Information by one of the following deletion methods and will notify you of the deletion method used:

 

Permanently and completely erasing the Personal Information on our existing systems, except our archived or back-up systems;

De-identifying the Personal Information; or

Aggregating the Personal Information.

We may offer you the option to delete a select portion of the Personal Information you requested to be deleted in addition to the option to delete all of the Personal Information you requested to be deleted.

 

Prior to deleting your Personal Information, we will send you an email or call you to confirm that you want your Personal Information deleted.

 

If your Personal Information is stored on or archived or back-up systems, we will delete the Personal Information as described above when our archived or back-up system in next accessed or used.

 

We will also direct our service providers to whom we have provided your Personal Information to delete your Personal Information.

 

If we are unable to verify your identity, we will deny your request and inform you that we cannot verify your identify

 

By law, we may also deny your request to delete if retention of your Personal Information is necessary to:

 

Complete our transaction with you, perform a contract with you or if your Personal Information is reasonably anticipated within the context of our ongoing business relationship with you;

Detect security incidents, protect against malicious, deceptive, or illegal activity or prosecute those responsible for this activity;

Debug to identify and repair errors that impair existing intended functionality of our systems;

Exercise free speech rights;

Comply with the California Electronic Communications Privacy Act;

Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest;

Enable solely internal uses that are reasonably aligned with your expectations;

Comply with a legal obligation; or

Otherwise use your Personal Information internally in a lawful manner that is compatible with the context in which you provided the information.

If we deny your request to delete, we will:

 

Inform you that we have denied your request and describe the basis for the denial, including any legal exception permitting denial;

Delete any Personal Information that is not subject to the applicable legal exception; and

Refrain from using the Personal Information retained for any other purpose than provided for by that exception.

In responding to your request to delete, we will maintain a record of your request for the legally required period of 24 months.

 

Right to Nondiscrimination

 

You have the right to receive our products and services on equal terms regardless of whether or not you exercise your rights under the CCPA.

 

Privacy Rights under the California Online Privacy Protection Act (CalOPPA)

 

Individual California residents may request information about our disclosures of certain categories of Personal Information to our affiliates or third parties for their direct marketing purposes. We will provide a list of the categories of Personal Information disclosed to our affiliates or third parties for their direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these affiliates or third parties. This request may be made no more than once per calendar year. Individual California residents must submit their requests to us either by email at CaliforniaConsumerInformationRequest@serviceking.com or write us at the mailing address below. We reserve our right not to respond to requests submitted other than to the email or mailing addresses specified in this section.

 

Further Information About Our California Privacy Policy

 

If you have questions or concerns regarding this California Privacy Policy, please contact us at:

 

 

 

This California Privacy Policy was last updated on June 20, 2023.

 

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

 

Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

 

Request that a business delete any personal data about the consumer that a business has collected.

 

Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

 

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

 

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

 

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

 

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

 

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

 

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

 

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

 

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

 

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

 

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

 

4New Auto Collision Repair does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.